Wanless Tennis Frequently Asked Questions

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Please note that the Wanless Tennis CourtReserve system for registrations, program purchases and court bookings is separate from our Broadcast email system (Newsletters). This is detailed below. Please read this page to familiarize yourself with our systems. Contact Member Support if you can’t find the answer to your questions.


Wanless CourtReserve Store

Our previous online store allowed members to share the same email. CourtReserve doesn’t allow duplicates. There are 2 solutions:

  1. You could get/user another email for each person
  2. Many email systems (gmail, hotmail, outlook) allow what’s called “plus addressing”.  In short [email protected] is different than [email protected] but email to both those addresses will end up in the [email protected] inbox. This will allow you to continue using one email account for many members.

Please contact member support if you have questions about this.

Go to https://register.wanlesstennis.com Click the Login link. On the login page click on the link that says “Forgot Password?“, located just above the green login button. On the next page input your email address and instructions will be sent on resetting your password. If you no longer have access to your registered email you will need to contact member support.

After you’ve logged in, click the with your name on the top right of the screen, select  – Personal Information then you will see an option to change your password. Fill in your current password, the new password, and confirmation of your new password.

You will have to contact member support and get us to change your registered email.

We do not use the CourtReserve email system. To sign up for our emails please go here to subscribe. Also please read our faq about email deliverability – “How do I subscribe to Wanless Tennis newsletters”.

There is HST of 13% charged on the sub-total of all purchases (except Philpott Fund Donations). Taxes will be displayed at the final confirmation screen when you make your purchase.

We have a collection of Court Reserve instructions that we've made for you.  You can find them on this page.


Membership

A returning member is an Adult who was a member in either of the previous two years prior to the current season. Example: A returning member for registration in the 2024 season is someone who was a member either in 2023 or 2022.

An Adult member is someone who is greater than 18 years old as of January 1 of the current season year.

If you are not a Returning member and are interested in someday becoming a member of Wanless Tennis, please  register for our Waiting List.  Each year if the Adult cap has not been reached for the current year by 2 weeks from registration opening, your registration will be considered in chronological order.

Instructions will be sent to those on the waiting list in early February as to the steps to take for that year.  You must take action each year (which will be outlined in our communications) to remain on the waiting list.

If your registration returns an error saying “this email is already registered”,  that means exactly what it says, this email is already on the waiting list, there is no need to register again.

For the 2024 season, the Adult cap is set at 650 Adult members; approximately 130 Adult members per court. This cap is reviewed and approved yearly by the Board Executive based on past season analysis of court time usage and availability throughout the season.

Currently, as of the 2024 season, Wanless Tennis does not have a cap on Junior memberships.

You can register for Junior memberships at any time once membership registration opens.


Clubhouse and Courts

Yes. The washroom in the clubhouse is available for use by members at the current time. City public washrooms will be opened early May.

You can purchase balls or arrange for racquet stringing at the Clubhouse. No other items will be available for sale.

Yes. Please refer to the Booking Rules for ball machine hours.

No, the curtains can only be pulled by an Instructor providing group or private lessons.


Miscellaneous Topics

It’s much faster and easier on us if you could update your own information. There are 2 things you need to change:

  1. Change your Membership Information. If you have any information changes concerning your account you should login to your store account and change them there by selecting the Family Management button on the main screen. This will ensure that confirmations, emails, etc., will get sent to the right address, and your phone numbers will be correct in the directory. Do this for all members in your family. 
  2. You also need to change your email address for receiving newsletters . You can do that by clicking the Preferences link at the bottom of any Wanless News email. This will take you to a page where you can change your subscription preferences for receiving news. Or you can just go to the newsletter registration page and signup your new address.

Wanless operates an opt-in broadcast mailing list which you need to subscribe to. You need to make sure your email is registered to receive the news. If you are not subscribed to Wanless newsletters and wish to do so, please follow these steps: Go to the Wanless Tennis News page, Click on “Subscribe to Wanless Tennis News”. Input your email and select which newsletters you wish to receive and click “Submit”. You will immediately receive an email asking you to click a link to confirm your registration (we operate a double opt-in list).

Important Note: Some members (especially Bell and Rogers customers) may experience problems receiving club email on their desktop client software. You need to login to the web based email (which is supplied by Windows Live Mail and Yahoo respectively) and look in the junk folder. You will likely find email there that never reaches your computer.  Please add mail.wanlesstennis.com to your Safe Senders List or Contact List. Use the following links to login to Rogers Webmail or Bell Webmail.  In addition please be aware that many institutions such as banks, schoolboards, and other enterprises aggressively filter any broadcast emails. Consider using another email address such as gmail, hotmail, or yahoo for tennis club communications.  Lastly contact your IT department or service provider and complain. It is your responsibility to make certain you are receiving broadcasts.  We do all we can to ensure email deliverability, but alas all we can ultimately do is confirm they are being sent and received, what happens after your provider receives it is not in our control.

You don’t need a password to register for houseleague. That information is posted on the bulletin board which doesn’t require a login to read. Just read the information for the house league you want to join, click the link at the bottom of the post and you will be taken to the registration form. No password required.

Please see the following page for sales policies.