Wanless Tennis Frequently Asked Questions
Please note that the Wanless Tennis CourtReserve system for registrations, program purchases and court bookings is separate from our Broadcast email system (Newsletters). This is detailed below. Please read this page to familiarize yourself with our systems. Contact Member Support if you can’t find the answer to your questions.
Wanless CourtReserve Store
CR doesn't allow me to use the same email for other members in my family.
- You could get another email for each person. There are plenty of free options available, for instance gmail, hotmail, outlook, yahoo.
- Many email systems (gmail, hotmail, outlook) allow what’s called “plus addressing”. For esample, tom@gmail.com is seen as different by CourtReserve, than tom+heather@gmail.com, but email to both those addresses will end up in the tom@gmail.com inbox. This will allow you to continue using one email account for many members.
I forgot my password to the store.
How can I change my store password?
My emails changed I can't retrieve my store password.
I clicked the checkbox in CourtReserve to receive your newsletters, but I am not getting them.
Do you charge tax on purchases?
There is HST of 13% charged on the sub-total of all purchases (except Philpott Fund Donations). Taxes will be displayed at the final confirmation screen when you make your purchase.
I've got another question about Court Reserve.
What is the club’s policy re: Outstanding Fees?
Membership
Who is a Returning Member?
A returning member is an Adult who was a member in either of the previous two years prior to the current season. Example: A returning member for registration in the 2024 season is someone who was a member either in 2023 or 2022.
Who is an Adult Member?
An Adult member is someone who is greater than 18 years old as of January 1 of the current season year.
How does your Waiting List work?
The waiting list keeps rejecting my registration!
If your registration returns an error saying “this email is already registered”, that means exactly what it says, this email is already on the waiting list, there is no need to register again.
What is the current year Adult cap?
For the 2024 season, the Adult cap is set at 650 Adult members; approximately 130 Adult members per court. This cap is reviewed and approved yearly by the Board Executive based on past season analysis of court time usage and availability throughout the season.
Is there a cap on Junior memberships?
Currently, as of the 2024 season, Wanless Tennis does not have a cap on Junior memberships.
When can I register for a Junior membership?
You can register for Junior memberships at any time once membership registration opens.
Clubhouse and Courts
Can I use the washroom in the clubhouse?
Yes. The washroom in the clubhouse is available for use by members at the current time. City public washrooms will be opened early May.
Can I purchase items from the Clubhouse – balls, chocolate bars, drinks, etc.?
You can purchase balls or arrange for racquet stringing at the Clubhouse. No other items will be available for sale.
Can I rent a ball machine?
Can we pull the curtains between courts to avoid having balls go from one court to another?
No, the curtains can only be pulled by an Instructor providing group or private lessons.
Miscellaneous Topics
Can you please change my contact information?
- Change your Membership Information. If you have any information changes concerning your account you should login to your store account and change them there by selecting the Family Management button on the main screen. This will ensure that confirmations, emails, etc., will get sent to the right address, and your phone numbers will be correct in the directory. Do this for all members in your family.
- You also need to change your email address for receiving newsletters . You can do that by clicking the Preferences link at the bottom of any Wanless News email. This will take you to a page where you can change your subscription preferences for receiving news. Or you can just go to the newsletter registration page and signup your new address.
How do I subscribe to Wanless Tennis newsletters?
I can't login to register for house league!
You don’t need a password to register for houseleague. That information is posted on the bulletin board which doesn’t require a login to read. Just read the information for the house league you want to join, click the link at the bottom of the post and you will be taken to the registration form. No password required.